HiWAAY: Information/Internet Services

HiWAAY's FAQs

An FAQ is a Frequently Asked Question. We have listed here the question paired with the appropriate answer. If you don't find the answer to your question, please visit our customer support page or email support@HiWAAY.net.

Busy Signal Report Form: Report a busy signal.

There are currently 249 FAQs in the database.

View: By Category  All 

DSL

Installing and setting up DSL modems and connecting your computer to your DSL line.

Question: How do I setup my Zoom DSL Router and connect my computer?

Answer:

ADSL Router Setup Instructions for the Zoom DSL Router: Ethernet

HiWAAY has already configured your router. You will need a 10BASE-T or 10/100 Ethernet Card in your computer in order to use your router's Ethernet connection.

Note: You will need to filter any actual telephone devices connected to the phone number you are using for your ADSL connection. This includes satellite TV receivers and Tivo boxes. Do NOT filter the phone line going to the router! DSL single phone line filters they are available from HiWAAY for $7.95.

Follow these simple steps and you will be connected in minutes.

Router Setup for All Computer Types:

  1. Attach power cord to back of router.
  2. Attach phone cord to router marked ADSL and to your existing phone jack.
  3. Attach the Ethernet cable to router's built-in hub and to your computers's Network Card or Ethernet port.
  4. HiWAAY has already configured your DSL router for you. You'll only need to set up your computer.
Note: You may connect up to 3 other computers to the router's built-in hub using additional ethernet cables (not supplied).

Now, choose your operating system below:

PC Configuration for Windows XP:

  1. Windows XP should configure itself once the router is connected to your Network Card. If not, follow the steps below.
  2. Click on 'Start' button and select 'Control Panel'.
  3. Double click on 'Network Connections'.
  4. Right click on 'Local Area Connection' and choose Properties.
  5. Double click 'Internet Protocol (TCP/IP)'.
  6. Select 'Obtain an IP address automatically' and 'Obtain DNS automatically'.
  7. Click 'OK' and then click 'OK' again.

PC Configuration for Windows 2000:

  1. Click on 'Start' button and select 'Settings' next select 'Network and Dial-up Connections'.
  2. Right click on 'Local Area Connections', then select 'Properties'.
  3. Highlight 'Internet Protocol (TCP/IP)' and click on the 'Properties' button.
  4. Should be a dot in 'Obtain an IP address automatically' and 'Obtain DNS server address automatically'.
  5. Click 'OK' and then click 'OK' again.
  6. Reboot your computer.

PC Configuration for Windows 95, 98, 98SE and ME:

  1. Right-Click the Network Neighborhood icon.
  2. Select Properties
  3. Select Configuration tab
  4. Identify the TCP/IP network card entry.
  5. Highlight the TCP/IP network card entry.
  6. Click the Properties button.
  7. Ensure that OBTAIN AN IP ADDRESS AUTOMATICALLY is selected.
  8. Select the DNS CONFIGURATION tab and ensure that the DISABLE DNS is selected.
  9. Click the OK button to close the dialog. Then click OK button again to save the changes and exit NETWORK PROPERTIES.
  10. Restart your PC, even if no changes were made.

Internet Access for Windows 95, 98, 98SE and ME:

  1. Click START and then select 'Settings/Control Panel'.
  2. Double click 'Internet Options'.
  3. Select the 'Connections' tab.
  4. Click 'Setup'.
  5. Select 'I WANT TO SET UP MY INTERNET CONNECTION MANUALLY, OR I WANT THE CONNECTION THROUGH A LOCAL AREA NETWORK (LAN)'.
  6. Click 'Next'.
  7. Select 'I CONNECT THOUGH A LOCAL AREA NETWORK (LAN)'.
  8. Click 'Next'.
  9. Make sure all the checkboxes on the 'LOCAL AREA NETWORK INTERNET CONNECTION' screens are unchecked.
  10. Follow the remaining prompts and when complete, click 'Finish'.
  11. If prompted, reboot your PC.

For Mac users running OS 9:

  1. Go to the Apple Menu/Control Panel and choose Appletalk.
  2. Select 'Ethernet' and save the changes.
  3. Go to Apple Menu/Control Panel and choose TCP/IP.
  4. Select Connect via Ethernet' and select 'Using DHCP Server'.
  5. Save and restart.

For Mac users running OS X:

  1. OS X should configure itself automatically. If not, follow these steps.
  2. Go to the Apple Menu and select 'System Preferences'
  3. Open 'Network'.
  4. Double click 'Built-in Ethernet'.
  5. Set 'Configure' (or 'Configure IPv4') to 'Using DHCP'.
  6. Click 'Apply Now' and close System Preferences. (There is no need to restart.)

That's it. You're done! You should now be connected. Open your web browser and surf the web!


Troubleshooting:
  1. The PWR Light should be green.
  2. The ADSL light should be solid green.
  3. The LAN light should be green for each computer plugged into the hub.
  4. If the LINK light is blinking, then the router is not seeing the ADSL signal. Be sure that you have all phones on this line filtered. (Do not filter the phone line going to the Router).
  5. If still no solid LINK light, unplug all telephones and unplug the power to the ADSL router. Plug the ADSL router back in and see if the LINK Light has now stopped blinking.
  6. If the Link Light still won't stop blinking, contact HiWAAY Support at 1-888-244-9229
Warning: To avoid interruption of service, please call HiWAAY before changing your telephone service or service provider.


Search FAQs

Search for ..